The carrier has a stand-alone ventilation system.
The carrier's interior is equipped with a built-in fan to assist in the exchange of air inside the carrier, always keeping the air circulation inside the carrier so you can travel with your cat for as long as you like with peace of mind.
The carrier has shock-absorbing design rollers.
The built-in spring shock-absorbing structure with rubber rollers can reduce bumps and noise caused by uneven roads, bringing a more comfortable experience for cats traveling.
The carrier has a round view window and a non-transparent body.
They satisfy your cat's curiosity and maintains privacy. Your cat can check out the world whenever it likes.
The carrier has a generous interior space of 47 x 30 x 45 cm.
The carrier also includes a soft cushion and pillow to maintain comfort. The internal space and the combination of a soft cushion + a pillow meet the resting needs of cats during the trip out.
The carrier has a built-in lighting system.
A button activates the built-in LED lighting, and the soft light can adapt to a low-light environment and observe the cat's status at any time.
The carrier has one-way interactive windows, making it easy to soothe your cat and, at the same time, ensure safety.
Locking/unlocking by toggle knob, the interactive window can only be pushed open from outside to inside and will close automatically by spring force when released. The window cannot be opened from the inside to ensure security.
The carrier has an adjustable trolley and carrying handle set.
Making traveling with your cat more convenient and labor-saving. So, you can switch the use at any time according to different scenes to travel easily.
The carrier has a simple appearance.
Frosted touch white body with quality accessories, exquisite and beautiful.
The carrier has anti-suffocation holes.
Four anti-suffocation holes are provided around the edges of the window to prevent suffocation hazards when the back grid is completely blocked.
The carrier has a charging design.
The fan and lighting system are charged through the same Type-c charging port (which supports portable rechargeable batteries). One charge can keep the fan running for 6 hours in the second gear and the first gear runs for about 10 hours. Lighting runs for about 30-40 hours.
Product parameters
* See the back of the package for details.
* Manual measurement may have some uncertainty.
* Product weight is the result of sampling; the results are affected by other environmental factors so it is for reference only.
* The shooting environment and the effect of different monitors may lead to color differences between the picture and the real thing.
Product name:
Wheeled Pet Carrier for Cat, Ventitation Type
Suitable for:
Cats
Size:
49 x 36 x 52 cm
Net weight:
4.1 kg
Material:
Polycarbonate + Polyester Fiber
Attention
1. Make sure the latch is closed correctly before you travel.
2. Do not use the casters to cross the steps to avoid danger or the carrier body overturned or damaged.
3. Do not use the casters to stand in unstable places to avoid accidents when the carrier body is overturned.
4. Do not use the lever to lift the carrier.
5. Do not press the telescopic button on the lever while the carrier is in motion.
6. Do not expose the carrier to rain for a long time. The waterproof performance of the carrier can cope with accidental splashes during everyday use, but it is not entirely waterproof. When the carrier is wet, please use a towel to wipe clean in time to avoid water seepage.
7. Please do not place the carrier near high-temperature objects, such as fireplaces, heaters, etc., to avoid the carrier’s or accessories' deformation.
8. Please do not use corrosive liquids to wipe the carrier, such as banana water, oil, alcohol, etc., to avoid the carrier or accessories deforming.
9. Do not place the carrier in a unique environment, such as strong acid or high humidity, to avoid damage to the metal parts such as latches and others, causing the carrier can not be used commonly.
For some of the items, you have the option to pre-order in advance.
*All Pet Food (NOT include Korean/Japan Brand) if Pre-order, gets 5% Discount!!!!!!*
Please be aware that the processing time for pre-reserved items is approximately 1-4 weeks. However, actual delivery times may vary due to supplier conditions, resulting in either earlier or delayed shipments. Once the reserved items reach our warehouse, we will coordinate pickup, delivery, or shipment within 1-2 business days.
You will receive a confirmation email once all pre-reserved products in your order are ready for dispatch.
Please Note: In the event if the pre-order products becomes unavailable from our suppliers, we may remove them from your order or cancel the entire order if all item is not available (e.g: This will happen if company stop producing them) :(
We appreciate your understanding and patience in this matter.
Thank you~
Return and Exchange
Because all sales are final, there is no return or exchange for the sold item.
Defective Product
Suppose you think you received a defective product. In that case, you will need to take clear pictures or record a video and include a description to tell us where the defect is and how it is a defect and send it to us. Our email is: lunapetsup@gmail.com
If you cannot provide good pictures or videos to show the defect, you need to ship or bring the product to our warehouse. However, you are responsible for the return shipping fee. The warehouse address is only provided when requested by emailing lunapetsup@gmail.com
And then, we will forward the pictures or videos to the brand. Then, the brand will review and determine whether it is a defect or wear and tear. If the brand confirms it is a defect, we will issue you a refund for the defective product.
We are not responsible for any manufacturing defect product because the responsibility is of the brand. However, we will help you with the defective claim as much as we can.
Please note that you cannot claim a product defective after 30 days, starting from when the carrier's tracking system marks your parcel or parcels as delivered.
Cancelations
You cannot cancel your order after you receive a tracking number.
Also, you cannot cancel a pre-order item.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lunapetsup@gmail.com
Contact Us
We are here to answer your questions. Please email us at lunapetsup@gmail.com
*Mandarin and Cantonese Service Also Available*
We will reply to you in 1 or 2 business days.
Thank you~
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