Specially crafted for your kitten, our ACANA First Feast Recipe helps support your kitten’s growth and development. Rich with 70% quality animal ingredients* including fresh or raw free-run** chicken and whole herring, First Feast has the animal protein your kitten needs to grow up strong. This nutrient-dense recipe also helps support key health benefits for your kitten, including healthy skin and coat, healthy muscles and bones, and eye and brain development. Nurture your kitten with a recipe tailored to help them grow up healthy and happy with ACANA First Feast! *Approximate and derived from the unprocessed state of the ingredients. **Our free-run chickens and turkeys are not housed in cages and are able to move in a barn without outdoor access. Our fresh ingredients use refrigeration as the sole method of preservation and our raw ingredients are frozen at their peak freshness.
For some of the items, you have the option to pre-order in advance.
*All Pet Food (NOT include Korean/Japan Brand) if Pre-order, gets 5% Discount!!!!!!*
Please be aware that the processing time for pre-reserved items is approximately 1-4 weeks. However, actual delivery times may vary due to supplier conditions, resulting in either earlier or delayed shipments. Once the reserved items reach our warehouse, we will coordinate pickup, delivery, or shipment within 1-2 business days.
You will receive a confirmation email once all pre-reserved products in your order are ready for dispatch.
Please Note: In the event if the pre-order products becomes unavailable from our suppliers, we may remove them from your order or cancel the entire order if all item is not available (e.g: This will happen if company stop producing them) :(
We appreciate your understanding and patience in this matter.
Thank you~
Return and Exchange
Because all sales are final, there is no return or exchange for the sold item.
Defective Product
Suppose you think you received a defective product. In that case, you will need to take clear pictures or record a video and include a description to tell us where the defect is and how it is a defect and send it to us. Our email is: lunapetsup@gmail.com
If you cannot provide good pictures or videos to show the defect, you need to ship or bring the product to our warehouse. However, you are responsible for the return shipping fee. The warehouse address is only provided when requested by emailing lunapetsup@gmail.com
And then, we will forward the pictures or videos to the brand. Then, the brand will review and determine whether it is a defect or wear and tear. If the brand confirms it is a defect, we will issue you a refund for the defective product.
We are not responsible for any manufacturing defect product because the responsibility is of the brand. However, we will help you with the defective claim as much as we can.
Please note that you cannot claim a product defective after 30 days, starting from when the carrier's tracking system marks your parcel or parcels as delivered.
Cancelations
You cannot cancel your order after you receive a tracking number.
Also, you cannot cancel a pre-order item.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lunapetsup@gmail.com
Contact Us
We are here to answer your questions. Please email us at lunapetsup@gmail.com
*Mandarin and Cantonese Service Also Available*
We will reply to you in 1 or 2 business days.
Thank you~
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