UVC Highly Efficient Sterilization
Ultraviolet light can kill up to 99.96% of harmful bacteria(for example, Escherichia coli) to make drinking water hygienic.
4-Stage Filtration System
Multi-layer filtration system brings purer and healthier water.
【PETKIT Eversweet 3 Pro】The dog cat smart water fountain with wireless pump. We have eliminated the wire submerged in water with this wireless pump, so that your pet can drink more safely. And the detachable wireless pump makes it easier for you to clean. We upgraded the quality of this pump, it is very quiet and less than 20dB.
【SUS 304 Stainless Steel Container】High quality stainless steel water fountain, BPA free, your pet can use it without worries, PETKIT is always committed to provide the best for your pet.
【Separate Design】Separate design of the main body and power supply base, adding water to the fountain or replacing water is no longer a headache.
【Indicator Light】When the GREEN LIGHT is on, the fountain is in smart working mode, it pumps 3 mins and rest 3 mins. When the BLUE LIGHT is on, the fountain is in normal working mode, provides uninterrupted water flowing. When the green light is flashing, it reminds you to replace the filter, please reset the water fountain after filter replacing. When the blue light is flashing, it reminds water shortage, please refill water.
【APP Control】You can check the working status and filter situation, also you can switch the working mode through the PETKIT app(connected via Bluetooth). If you have a PETKIT main device, such as the PuraX, PuraMax, Fresh Element Solo, or Fresh Element Infinity, the remote interconnection between this water fountain and the main device can be achieved, then you can control your water fountain remotely.
【Multiple Working Modes】PETKIT wireless pump dog/cat water fountain supports smart mode, normal mode, and DND mode. Slowly flowing water, no dripping sound, you can hardly hear the water sound even when you approach the fountain.
【One Upgraded Filter Included】The multi-layer filtration system includes a high-density filter, this filter contains coconut shell activated charcoal and ion exchange resin. It filters hair and dust, removes odor and heavy metals.
Capacity: 1.8L, PETKIT wireless pump pet water fountain can provide 1~2 cats with fresh water for about 5-7 days, even if you are not at home, your pets can still drink healthy water. This smart pet water fountain is powered by a USB cord.
- 1 year official Petkit Canada warranty
For some of the items, you have the option to pre-order in advance.
*All Pet Food (NOT include Korean/Japan Brand) if Pre-order, gets 5% Discount!!!!!!*
Please be aware that the processing time for pre-reserved items is approximately 1-4 weeks. However, actual delivery times may vary due to supplier conditions, resulting in either earlier or delayed shipments. Once the reserved items reach our warehouse, we will coordinate pickup, delivery, or shipment within 1-2 business days.
You will receive a confirmation email once all pre-reserved products in your order are ready for dispatch.
Please Note: In the event if the pre-order products becomes unavailable from our suppliers, we may remove them from your order or cancel the entire order if all item is not available (e.g: This will happen if company stop producing them) :(
We appreciate your understanding and patience in this matter.
Thank you~
Return and Exchange
Because all sales are final, there is no return or exchange for the sold item.
Defective Product
Suppose you think you received a defective product. In that case, you will need to take clear pictures or record a video and include a description to tell us where the defect is and how it is a defect and send it to us. Our email is: lunapetsup@gmail.com
If you cannot provide good pictures or videos to show the defect, you need to ship or bring the product to our warehouse. However, you are responsible for the return shipping fee. The warehouse address is only provided when requested by emailing lunapetsup@gmail.com
And then, we will forward the pictures or videos to the brand. Then, the brand will review and determine whether it is a defect or wear and tear. If the brand confirms it is a defect, we will issue you a refund for the defective product.
We are not responsible for any manufacturing defect product because the responsibility is of the brand. However, we will help you with the defective claim as much as we can.
Please note that you cannot claim a product defective after 30 days, starting from when the carrier's tracking system marks your parcel or parcels as delivered.
Cancelations
You cannot cancel your order after you receive a tracking number.
Also, you cannot cancel a pre-order item.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lunapetsup@gmail.com
Contact Us
We are here to answer your questions. Please email us at lunapetsup@gmail.com
*Mandarin and Cantonese Service Also Available*
We will reply to you in 1 or 2 business days.
Thank you~
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